Refund Policy

Except where required by applicable law, all purchases made through IMEIFAST are final and non-refundable.

This includes purchases of platform credits, IMEI and device checks, digital reports, diagnostic services, eSIM products, and other digitally delivered services.

By completing a purchase, you acknowledge that digital services may begin immediately and that you may lose eligibility for a refund once credits, results, reports, profiles, activation details, or other digital products have been delivered or made available.

Credit purchases are non-refundable once the credits have been successfully added to the customer’s IMEIFAST account.

Unused credits are not redeemable for cash, cannot be transferred between accounts, and are not eligible for withdrawal or refund because the customer no longer wishes to use the platform.

Credits that have already been used for a service are considered consumed and cannot be refunded.

Completed IMEI checks, device checks, diagnostic results, and digital reports are non-refundable.

No refund or credit adjustment will be issued because:

• The customer does not agree with or like the result.
• The result does not contain the information expected.
• The customer entered an incorrect, incomplete, unsupported, or invalid IMEI, serial number, device identifier, or other input.
• The customer ordered the wrong service or selected an unsuitable check.
• Information changes after the check was completed, including carrier, blacklist, financing, lock, warranty, or account status.
• A third-party data source returns limited, unavailable, delayed, or inconclusive information.

IMEIFAST provides information based on the data available from its systems and third-party sources at the time the request is processed. A completed request is considered delivered even when the result is limited, negative, locked, blacklisted, unsupported, or otherwise unfavorable to the customer.

eSIM purchases are final and non-refundable once the order has been submitted to the provider, processed, issued, delivered, installed, or activated.

No refund will be issued because:

• The customer’s device is incompatible or carrier-locked.
• The customer purchased coverage for the wrong destination.
• The customer entered an incorrect email address.
• The customer installed, deleted, damaged, or failed to properly configure the eSIM.
• The customer changed travel plans or no longer needs the eSIM.
• Local coverage, speed, signal quality, or network availability does not meet the customer’s expectations.

Customers are responsible for confirming device compatibility, carrier-unlocked status, destination coverage, and order details before completing an eSIM purchase.

A delayed, pending, incomplete, or temporarily unavailable service does not automatically qualify for a monetary refund.

When a paid request cannot be completed because of a verified IMEIFAST or provider system failure, IMEIFAST may, at its sole discretion:

• Retry or complete the service.
• Return the applicable credits to the customer’s account.
• Provide a replacement service of comparable value.
• Issue a refund to the original payment method when no reasonable replacement or credit correction is available.

Returning platform credits or reprocessing the service will normally be the preferred resolution.

A monetary refund may be considered only in limited and verifiable circumstances, including:

• A confirmed duplicate charge for the same transaction.
• A successful payment for which the purchased credits or digital service were never delivered.
• A verified technical error that IMEIFAST cannot reasonably correct through reprocessing, replacement, or account credit.
• A refund required by applicable law.

Eligibility for an exception is determined after reviewing account records, transaction information, provider responses, service logs, and any other relevant evidence.

Submitting a request does not guarantee that a refund will be approved.

Any request for review must be submitted to IMEIFAST support within seven calendar days of the transaction or service issue.

The request must include:

• The email address associated with the account or order.
• The relevant order, payment, report, or transaction details.
• A clear description of the alleged billing or delivery error.
• Supporting screenshots or other documentation when requested.

Requests containing incomplete, inaccurate, misleading, or unverifiable information may be denied.

IMEIFAST reserves the right to deny any refund, replacement, or credit adjustment associated with suspected fraud, abuse, account sharing, unauthorized automation, payment manipulation, misuse of services, or violations of the Terms of Service.

Accounts associated with fraudulent activity, abusive refund requests, false claims, or payment disputes may be suspended or terminated.

Customers should contact IMEIFAST support before initiating a chargeback or payment dispute so that the matter can be investigated and, when appropriate, corrected.

Initiating a chargeback for a properly delivered purchase may result in immediate account suspension while the dispute is reviewed. IMEIFAST may provide transaction records, usage history, delivery evidence, service results, login records, and communications to the payment processor or financial institution handling the dispute.

A chargeback does not automatically cancel amounts legitimately owed for services that were purchased, delivered, or consumed.

When a monetary refund is approved, it will generally be returned to the original payment method. IMEIFAST cannot redirect an approved refund to a different card, bank account, person, or payment method.

Processing times depend on the payment processor, card issuer, and financial institution. IMEIFAST does not control how long an approved refund takes to appear after it has been submitted.

Payment processing fees, currency conversion costs, bank fees, and other third-party charges may be non-refundable where permitted by law.